All Questions Answers
FREQUENTLY ASKED QUESTIONS
What should we do if we can't see the driver or welcome team at the exit gate?
Just send a photo of your location to the WhatsApp number you booked with. You will be collected by our welcome team or drivers within 3 to 10 minutes.
Can we get the driver's mobile number?
All your information is sent to the operations unit the day before your reservation. Operations managers handle the vehicle operations for the next day and take responsibility for any mishaps during transfers. To manage any immediate crises, driver information is not shared, and the process is trusted to the safe hands of our operations staff and managers.
Where is our vehicle?
Our vehicles wait in the airport parking for airport transfers, and at the CIP parking for CIP exit transfers. Our drivers or welcome team meet passengers at the exit gates with a name sign. For transfers from address to airport or from address to address, vehicles will be at the specified address at the designated time. For any different circumstances, please contact our call center.
What happens if the plane is delayed or arrives early?
Our professional team tracks your flight using a mobile application by scanning your flight code. Whether there’s a delay or an early arrival, your plane will be tracked to its landing time, and we will be there to meet you.
How are planning and route changes made?
Travel plans are determined according to the safest and shortest route but can be changed upon customer request. Changes should be specified in advance for appropriate actions to be taken. For route changes or similar situations, please contact our call center.
How is the travel duration determined?
The travel time is determined based on the location indicators between the planned points "A" and "B" and the road conditions. If there are any stops to be added, they should be communicated to the driver and the center.
How is the type of vehicle determined?
Our vehicles are determined based on the number of passengers, the amount of luggage, and specific requests. If special planning is required, a suitable plan and offer will be made.
How are reservations made and transfers carried out?
You can contact us through our system or WhatsApp booking line. Provide your name, flight ticket code, date, time, departure point, destination, number of people, number of bags, child seat request, etc., to complete your reservation. Your driver will meet you at the designated location on the scheduled transfer date and time and carry out your transfer.
What are the terms for daily vehicle allocation?
We offer pre-defined packages and custom plans for daily vehicle allocation. Vehicle allocation programs start with a minimum of 4 hours and 50-70 km limits, extending in multiples of 4 hours according to your schedule. You can easily go to your business meetings, visit places you want to see, and move with or without a plan.
What should I do if my vehicle doesn't arrive?
It is against our quality policy for this to happen. If the vehicle is late, you will be notified, appropriate action will be taken, and the transfer will be carried out. In cases like vehicle breakdown, another vehicle or a taxi solution is implemented without charging an extra fee.
Where can I send complaints and suggestions?
Send your complaints and suggestions to [email protected]. Just include the date, your name, and complaint/suggestion in the email subject, and fill in the content of the email. It will be reviewed within 24 hours.